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Application Support Analyst Quatre Bornes

Application Support Analyst

Ad Details: Application Support Analyst Quatre Bornes, Mauritius, MU

Our client needs a dynamic and motivated Application Support Analyst to join their international team. This role will offer the right individual an amazing opportunity for growth and development gaining exposure to challenging and exciting new projects.







Requirements



Leveraging strong analytical and problem solving skills to efficiently resolve incidents.

Providing client with regular and timely incident updates

Maintaining the highest level of client satisfaction

Reproducing and meticulously documenting application bugs

Contribute to the planning of application/infrastructure releases and configuration changes

Contributing to the support knowledge base

Assisting with a wide variety of operational projects including

Technical programming and scripting tasks

Helping client transition to support and implement best practices

Enhancing the customer support experience

Optimizing internal processes and proceures





Qualifications



Diploma or Degree in Computer Science, Engineering, or relevant software/computer related fields

1-2 years of experience in software development, testing or support environment





Requirements



Knowledge of software development concepts and life cycles

Excellent analytical and problem solving skills

Excellent interpersonal and communication skills

Autonomous and self-driven

Strong organizational and planning skills

Knowledge of SQL, JS, PHP, CMS

Understanding of object oriented programming

Strong sense of responsibility and initiative

Adaptable and flexible to work under pressure

Willing to learn and adapt quickly in a fast paced working environment

A good team player and team leader

Strong customer service and support focus with a desire to deliver a high quality service
✔ Do not forget to mention AFRIBABA during your call!
✔ Apply for this job offer
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